Frequently Asked Questions

Your questions about pick-up and delivery answered

Common Questions

What is a pickup location?
Pickup Locations are simply places where we meet you with your order. Common locations are home driveways or parking lots. Each location is organized by a volunteer Location Leader who helps to facilitate each delivery.

How do pickup days work?

Arrive at the pickup location at your scheduled time. You will be greeted by our farm's friendly delivery driver. Simply provide the name on your order.

What should I bring on pickup day?

We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process.

How is my order packaged?

Eggs are packed in individual cartons or flats. All meat items come individually packaged and frozen. Milk and honey are packed in glass bottles.

How do I add to my current order?

Simply login any time before your upcoming deadline and add to an existing order.

What payment methods are accepted?

We accept all major credit/debit cards as our sole payment method. At the time of placing your first order, you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed.

Is there a delivery fee?

In order to help cover fuel and labor costs, all orders incur a flat $4.95 handling charge except in select pick-up locations including on-farm pick-ups.

Can I delegate my order pick-up to someone else?

Yes, just be sure to have an active credit card on file so your order can be charged prior to pickup.

When are the order deadlines?

Most order deadlines are 3 to 5 days prior to the delivery date. See locations.

Can my Location Leader hold my order?

This is strongly discouraged because of the extra burden that it adds for our volunteer Location Leaders especially when dealing with perishable goods.

Ordering Policies

Order totals are estimated
Since many items are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.

Payment is required before pickup

We accept all major credit/debit cards as our sole payment method online. At the time of placing your first order, you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed.

Short stock items

Please understand that Amana Ranch is a small farm not a large warehouse. If an item becomes unavailable, your final total as well as any applicable delivery fees will be reduced to reflect that.

Return Policy

Once perishables leave our hands, we cannot accept them due to safety reasons. We are, however, more than happy to issue a full refund when merchandise is found to be defective. Defective shall strictly mean not fit for human consumption.

Cancellations & missed pickups

All orders require a 48-hour cancellation notice prior to your scheduled pickup time. If you miss your pickup without providing a 48-hour cancellation notice, a $25 restocking fee will be charged to your card on file. Routine occurrences will result in termination of service. Please be sure to mark your calendar for your order pickup date and precise scheduled pickup time! To be fair to other patrons, we cannot wait on latecomers. If you show up late, our delivery truck will already be in transit to the next stop.